This clear and accessible guide, published by NHS England on 19 August 2025, helps patients understand what to expect from their GP practice and how to get the best care from their NHS team. It explains how you can contact your practice, what services are available, and how to share feedback or raise concerns—not just with your GP, but also via Healthwatch or your Integrated Care Board NHS England » You and your general practice.
Every GP practice is required to link to this guidance on their website by 1 October 2025, making it easier than ever for patients to have clarity and confidence in their care journey.
Other languages available here: NHS England » You and your general practice.